Mattia Carruggio
Available for consulting & agent projects

D365 supply chain,
reimagined with AI agents.

I build the AI agents for the part of the supply chain where standard software runs out of road.

10+
Years in D365 F&SCM
6+
Industries delivered
3
Countries rolled out
50%
Cost accuracy gain
Mattia Carruggio, D365 F&SCM Lead Consultant
10+ yrs D365 F&SCM
Now building AI agents

Experience across leading organizations

Cloudia ResearchCegekaCoca-Cola HBCSDA BocconiPolitecnico di Milano
About

Domain depth meets agentic AI engineering

I spend my days in the part of the supply chain where standard software runs out of road — and I build the AI agents that pick up from there.

Over a decade in Dynamics 365 Finance & Supply Chain has shown me how complex manufacturers really plan, source, and serve customers — the constrained planning, the aftermarket, the supplier risk that out-of-the-box Copilot agents can't reason about.

I pair that domain depth with hands-on agentic-AI engineering — Azure AI Foundry, Copilot Studio, and the Model Context Protocol (MCP) — to build custom agents that live inside D365 and handle the work the standard ones leave behind.

Solution Architect

Functional architect and supply-chain process owner across full-lifecycle ERP implementations.

Multi-country rollouts

Delivered D365 across Italy, Germany, France, UK and the United States for 200+ enterprise users.

Educator & researcher

Guest lecturer on D365 SCM at SDA Bocconi and MIP Politecnico di Milano. Member of the European Business Transformation Hub.

Expertise

Three fronts, one continuum

From full-lifecycle ERP delivery to the custom AI agents that handle the logic standard Copilot can't reason about.

01

D365 F&SCM Consulting

End-to-end Dynamics 365 Finance & Supply Chain implementations — from requirements to production.

  • Functional & solution architecture
  • Costing model transformations (WAC → Standard)
  • Supply chain & manufacturing modules
  • Agile & Waterfall delivery leadership
02

Custom AI Agents for D365

Agents that handle the deep supply-chain logic standard Copilot can't reason about.

  • Finite-capacity / constrained planning (MTO/ETO)
  • Aftermarket & spare-parts intelligence
  • Multi-tier supplier risk
  • Azure AI Foundry · Copilot Studio · Agent 365
03

Agentic AI Engineering

Production AI shipped end-to-end — frontend, backend, and infrastructure.

  • RAG systems & vertical knowledge retrieval
  • Model Context Protocol (MCP) integration
  • ML / linear-optimization engines
  • Voice AI agents & LLM-integrated platforms
Toolbox
AI EngineeringDynamics 365 F&SCMAzure AI FoundryCopilot StudioAgent 365 / MCPRAG SystemsOptimization AlgorithmsSystem IntegrationERP ImplementationSolution ArchitectureBusiness AnalysisFull-Stack Development
Case studies

Selected case studies

Real D365 transformations and AI agents, with measurable results.

Global manufacturing (beverage)

Costing model transformation: from Weighted-Average to Standard

Redesigned the cost model for a global manufacturer, improving cost accuracy by 50%+ and delivering ahead of schedule.

Pharmaceutical (multinational)

Multi-country ERP rollout for 200+ users in pharma

Rolled out Dynamics 365 across Italy, France and the USA for 200+ users, with harmonized supply-chain processes.

Complex manufacturing (MTO/ETO)

Custom AI agent for finite-capacity planning in D365

An agent that augments D365 on constrained planning (MTO/ETO), where standard Copilot cannot reason.

Experience

A decade shaping enterprise supply chains

2026 — Present
D365 Lead Consultant & AI Agent Engineer
Freelance

Independent practice pairing 10+ years of D365 F&SCM expertise with agentic-AI engineering — building custom AI agents for D365 on Azure AI Foundry, Copilot Studio, MCP and Agent 365. Member of the European Business Transformation Hub.

2022 — 2026
D365 SCM Lead Consultant
Cloudia Research

Led ERP teams and implementations in Energy, Luxury Fashion, Linear Motion, Automotive, Pharma and Home Automation. Delivered a Weighted-Average → Standard Costing transformation for a global client ahead of schedule, improving cost accuracy by over 50%.

2020 — 2022
D365 Supply Chain Senior Consultant
Cegeka Business Solutions

Translated complex client requirements into functional, technical and architectural specifications. Supported multi-country ERP rollout across Italy, France and the USA for 200+ users in the pharmaceutical sector.

2017 — 2020
D365 Supply Chain Consultant
Cegeka

Designed and configured Dynamics AX/365 modules for Supply Chain and Manufacturing across Pharma, Automotive and Textile. Delivered guest lectures on D365 SCM at SDA Bocconi and MIP Politecnico di Milano.

2017
Master in Microsoft Dynamics Academy
SDA Bocconi
2017
M.Eng. Management Engineering
Università degli Studi di Bergamo
2014
B.Eng. Management Engineering
Politecnico di Milano
Contact

Let's build something that reasons.

Whether you need deep D365 supply-chain capability, a custom AI agent, or both — tell me about it and I'll reply personally.

Typically replies within one working day.